Privacy Policy

INFORMATION WE COLLECT

Information You Provide and Website Data

• Contact information: Name, company or agency name, title, address, email, phone number, and business contact details.
• Order and project information: Quotes, purchase orders, artwork, production files, specifications, shipping information, and project communications.
• Government and business information: Procurement, tax-exemption, vendor-registration, or contracting information voluntarily provided to us.
• Payment information: Billing and payment details necessary to process an order. Payment-card information may be handled by a third-party processor.
• Website data: IP address, browser and device information, pages viewed, referring pages, and cookie or similar technology data.
• Communications: Information provided through calls, email, forms, chat, social media, or other communications.

HOW WE USE INFORMATION

Supporting Orders, Service, and Operations

• Respond to inquiries, quotes, bids, and requests for information.
• Design, proof, produce, fulfill, deliver, install, invoice, and support products and services.
• Process payments, verify transactions, and help prevent fraud or unauthorized activity.
• Communicate about orders, proofs, production schedules, shipping, account matters, and service updates.
• Maintain records for accounting, tax, warranty, contract, dispute-resolution, and legal purposes.
• Improve website performance, services, customer experience, product offerings, and operational security.
• Send marketing communications where permitted by law and subject to available opt-out choices.
• Meet legal, procurement, contractual, and regulatory obligations.

ARTWORK AND PROJECT FILES

Submitted Materials

Customers may provide artwork, logos, photographs, text, specifications, and other project materials. We use these materials to prepare proofs, manufacture products, provide related services, and maintain appropriate project records. You are responsible for confirming that you have the right to provide and authorize our use of submitted materials.

Do not submit sensitive personal information, protected health information, payment-card data, Social Security numbers, or other confidential information in artwork files, email, or website forms unless we specifically request it and have arranged an appropriate secure method.

INFORMATION SHARING

When Information May Be Disclosed

imagePro365 does not sell personal information for money. We may disclose information as reasonably necessary to conduct our business and provide requested services, including to:

• Payment processors, carriers, hosting providers, email providers, and other operational service providers.
• Production, installation, fulfillment, and logistics partners involved in completing a project or order.
• Professional advisers, insurers, auditors, and providers supporting legal, accounting, security, or business operations.
• Government entities, contracting authorities, courts, or law-enforcement agencies when required by law or lawful process.
• A successor organization in connection with a business sale, financing, merger, restructuring, or transfer.

COOKIES AND ANALYTICS

Website Technology

Our website may use cookies, pixels, log files, and similar technologies to operate the site, remember preferences, understand usage, improve performance, and measure marketing effectiveness. You may adjust browser settings to reject, remove, or limit cookies, although doing so may affect website functions.

Third-party analytics, payment, advertising, scheduling, embedded-content, mapping, and social-media tools may collect information under their own privacy policies. imagePro365 does not control those third-party practices.

SECURITY AND RETENTION

Safeguards and Recordkeeping

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, alteration, or disclosure. However, no website, transmission, storage system, or electronic communication method is completely secure, and we cannot guarantee absolute security.

We retain information only as long as reasonably necessary to provide services, complete transactions, maintain project records, meet accounting and contract obligations, resolve disputes, enforce agreements, and comply with applicable law.

PUBLIC-SECTOR RECORDS

Government Procurement

For public-sector customers, we may retain procurement, quote, purchase-order, contract, invoice, and project information needed for solicitation responses, contract performance, audits, and recordkeeping. Government customers may be subject to public-records, retention, disclosure, and security requirements outside imagePro365’s control.

CHILDREN’S PRIVACY

Services for Organizations and Adults

Our website and services are intended for businesses, government agencies, organizations, and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information without appropriate authorization, please contact us.

THIRD-PARTY LINKS

External Websites

Our website may link to third-party websites and services for convenience. imagePro365 is not responsible for their content, availability, security, or privacy practices. Review the privacy policy of each third-party service before providing information.

MARKETING PREFERENCES

Opting Out of Promotional Email

You may opt out of promotional email by using the unsubscribe link in the email or contacting us directly. We may still send non-promotional messages about orders, quotes, service matters, accounts, transactions, or legal notices.

YOUR PRIVACY REQUESTS

Access, Correction, and Questions

Subject to applicable law and reasonable identity verification, you may request information about personal information we maintain about you, request correction of inaccurate information, or request deletion where appropriate. Certain information may need to be retained for transaction, legal, accounting, fraud prevention, contract, or recordkeeping purposes.